Contact Us - Online
For questions about online products, to place an order over the phone or for general inquiries, Customer Service is available Monday–Friday, 9am–5pm. Our offices are closed holidays and weekends. We will respond within 24 hours of your inquiry during business days.
Contact Us - Charleston Store
Refunds will be issued for any item returned within 14 days of purchase date; store credit will be issued thereafter. Shipping and handling fees are nonrefundable, and return shipping fees will apply. Perishable, drop-ship, and other items as noted may not be eligible for return.
To submit a return request, visit ggfieldshop.com or email us.
Holiday 2019 Return Policy: Holiday returns will be accepted until January 15, 2020. Any returns thereafter a store credit will be issued.
Many of our favorite items are perishable or made to order, and therefore ship directly from the maker or manufacturer. In these situations, a special flat rate shipping fee is included in the price of the product. You will still receive tracking information from us, but the box will arrive direct from the source.
Frequently Asked Questions
How do I make a return?
To submit a return request, visit www.ggfieldshop.com and login with your username and password. Choose "completed" and select "return item(s)" to start the process. Once your request is received by our team, a customer service representative will respond within twenty-four hours to finalize your return.
What happens if my package gets lost?
Please email us at firstname.lastname@example.org. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.
How does Saturday Delivery Work?
All of our orders are shipped via FedEx, which considers Saturday a standard delivery day to all residential addresses. However, if you require Saturday delivery to a business address, express shipping must be selected.
Interested in placing a Specialty Sales order?
For corporate or custom orders, please contact Acey Boulware at email@example.com.
What is SmartPost?
SmartPost is a collaboration between FedEx and USPS. Packages are processed via FedEx and then transferred to USPS for final delivery; this service allows us to provide you with the lowest possible shipping cost, free of any surcharges. SmartPost packages typically arrive within 3-9 business days, based on destination.
Trouble with payment or credit card details?
We apologize for any inconvenience you might be experiencing during checkout. If you are having issues with your payment method please first confirm all credit card details (billing address, expiration date, etc.) are correct. Still not working? Please call 843-670-1176 for immediate assistance.
Do you offer gift wrap?
At this time we do not offer gift wrapping, but stay tuned—we hope to provide you with this service in the near future. If you would like to include a handwritten gift note, please leave your message in the comments box at check out or give us a call at 843-805-4280.
Holiday Order Information
Please allow 2-3 business days to process non-expedited orders. If you'd like to receive your order faster please select an express shipping option. For questions, please call our customer service at 843-805-4280.