Contact Us - Online
For questions about online products, to place an order over the phone or for general inquiries, Customer Service is available Monday–Thursday, 9am–5pm. Our offices are closed holidays and weekends. We will respond within 24 hours of your inquiry during business days.
Call: 854-900-2101 or toll-free 888-795-2858
Refunds will be issued for eligible items returned within 14 days of the purchase date. Please note that shipping and handling fees are nonrefundable, and return shipping costs will be the customer’s responsibility. Items, including glassware, barware, self-care products, and perishable items, cannot be returned. Additionally, items shipped directly from the vendor may have different return eligibility criteria.
To submit a return request, email us at firstname.lastname@example.org.
Holiday Return Policy
Items purchased between November 5, 2023, and December 25, 2023, are eligible for an extended return deadline. The holiday return cutoff date is January 13, 2024.
Holiday Shipping Deadlines
USPS: USPS Ground Advantage — Dec. 16, First-Class Mail (including greeting cards) — Dec. 16, Priority Mail — Dec. 18, Priority Mail Express — Dec. 20.
UPS: Ground Shipping — Dec. 15, 3-Day Select: December 20, 2nd Day Air: December 21,Next Day Air: December 22.
Store credit will be issued in the event of a gift return. Currently, we do not offer e-gift cards for purchase. Once store credit is issued, the recipient will have 30 days to use it before it becomes unredeemable. Please refer to our Return Policy for an overview of items eligible for return.
Many of our favorite items are perishable or made-to-order and, therefore, are shipped directly from the maker or manufacturer. For your convenience, a special flat-rate shipping fee is already integrated into the product's price. You will receive tracking information from Fieldshop, but the package will arrive directly from the source. Please note that many of these items may take 2-3 weeks to arrive, and tracking information will be sent once the vendor ships the item.
Frequently Asked Questions
How do I make a return?
To make a return, please email us at email@example.com or call us at 854-900-2101. Customer assistance by phone is available Monday through Thursday from 10am-5pm. If your item has been drop-shipped directly from the vendor, it will not follow our standard return policy.
Dropship items are specified under the “details” section of each product description. To inquire about returning one of these items, please contact us at firstname.lastname@example.org. It will be up to the original vendor’s discretion to permit a return.
What if my return was a gift?
If your return was a gift, please email us at email@example.com or call us at 854-900-2101. We will need the sender’s name to verify your order. Once your order is verified and the item is deemed returnable, you will be issued a store credit via email. Terms and conditions apply.
What happens if my package gets lost or damaged in transit?
Please email us at firstname.lastname@example.org. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated. If your item arrives damaged, please email us at email@example.com with pictures of the damaged item. We will ship you a replacement for the item if one is available, and if not, we will refund your original form of payment or issue a store credit for gifted items.
Can you accommodate larger, corporate orders?
Yes. For specialty orders involving larger quantities and/or a custom theme, please email us at firstname.lastname@example.org or call us at 854-900-2101.
Trouble with payment or credit card details?
We apologize for any inconvenience you might experience during checkout. If you are having issues with your payment method, please first confirm all credit card details (billing address, expiration date, etc.) are correct. Still not working? Please call 854-900-2101 for immediate assistance.
Do you offer gift wrap?
Yes, we offer a gift wrapping service at a flat rate of $15.00 per package. To add gift wrap to your order, click “Cart” at the top right of your screen then click “View Cart”. Once you have clicked “View Cart” you will be taken to a page where you can add gift wrap to items that qualify. Some items are excluded from our gift wrapping services and the option will not appear alongside them.
Holiday Order Information
Please allow 2-3 business days for standard processing. Our team packages and ships orders Monday through Thursday from 10am-5pm. Call us at 854-900-2101 or email us at email@example.com if your order requires more urgency than anticipated, and we will do our best to accommodate your request.